Refund Policy | Foot Care Nurse in Brampton Footcare Nursing with Gellis

Last Updated: [July 2025]

At Footcare Nursing with Gellis, we strive to provide high-quality, personalized care through our mobile foot care services. As a trusted foot care nurse in Brampton, we are committed to maintaining transparency and fairness in our booking and refund practices.

 

1. Cancellations

Appointments may be canceled or rescheduled up to 24 hours in advance without any penalty. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

 

2. No-Show Policy

Clients who fail to attend their scheduled appointment without notice will be marked as a "no-show" and may not be eligible for a refund. We value your time, and we appreciate the same in return.

 

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Services were canceled 24 hours before the scheduled time

• The appointment was booked in error and reported promptly

• The foot care nurse was unable to deliver the service due to unforeseen circumstances

 

Refunds are not issued for completed services or dissatisfaction unrelated to medical care or service quality.

 

4. How Refunds Are Processed

Eligible refunds will be processed through the original payment method within 5–7 business days after review. Clients will be notified of the outcome via email.

 

5. Exceptional Situations

In rare cases, such as emergencies or illness, we may offer flexibility with cancellations or rescheduling, at our discretion. We aim to provide compassionate and professional service for all clients.

 

Footcare Nursing with Gellis remains committed to your satisfaction and wellness. Our goal is to offer the best possible experience with every in-home visit from your trusted foot care nurse in Brampton.